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Troubleshoot Digital Experience Monitoring

Review common troubleshooting scenarios for Digital Experience Monitoring (DEX).

If you do not see DEX data for specific users in your organization, verify the following:

• Client version: Ensure the users are running a version of the Cloudflare One Client that supports DEX.
• DEX enabled: Confirm that DEX is enabled for the device profile assigned to those users.
• Traffic routing: DEX requires that traffic to Cloudflare's orchestration API is not blocked by local firewalls or SSL-inspecting proxies.

The Fleet status dashboard can take several minutes to reflect changes in device connectivity. If a device remains in an incorrect state, try disconnecting and reconnecting the Cloudflare One Client to force a status update.

Remote captures require the Cloudflare One Client to be connected and able to communicate with the Cloudflare control plane. If a capture fails to start:

• Verify the device status in the Zero Trust dashboard.
• Ensure the device has sufficient disk space to store the capture files before upload.
• Check for any local firewall rules that might be blocking the capture command.

If you cannot resolve the issue, open a support case. Please provide a remote capture from the Zero Trust dashboard for the affected device.